XEVANTO CUSTOMER INFORMATION

Returns & Refunds

Change-of-mind cancellations

For eligible online purchases, tell us within 14 days after receiving your goods if you wish to cancel. You then have a further 14 days to return them. You do not need to give a reason.

Email admin@xevanto.com with your name, order number and the items you wish to return. We will provide return instructions. You can exercise your cancellation right without waiting for approval.

You pay the direct cost of returning unwanted goods. We refund the item price and the standard outward delivery charge for a cancelled order within 14 days of receiving the return, or earlier where legally required. Extra charges for premium delivery are not refunded.

You may inspect goods as you would in a shop. We may deduct diminished value caused by handling beyond that necessary inspection.

Faulty, damaged or incorrect goods

Contact us for a remedy and return arrangements. Your statutory rights apply, including to sale items. We cover reasonable return costs where goods are faulty or not as described.

Exceptions

Legal cancellation exceptions may apply to personalised goods, perishable goods, and sealed health or hygiene products after unsealing. These exceptions do not remove your rights for faulty or misdescribed goods.

Optional cancellation form

To: JOJO TRADERS LIMITED, at the registered address below, or admin@xevanto.com.

I give notice that I cancel my contract for these goods: ______
Order number: ______
Ordered on / received on: ______
Customer name and address: ______
Date: ______
Signature (only for a paper form): ______

Please contact us for the correct return destination; the registered address is not automatically a returns address.

Customer care: admin@xevanto.com

Xevanto is operated by JOJO TRADERS LIMITED · Company number 16500127
Registered address: Unit 20 B71 Withworth House, 28 Charles Street, Stockport, Greater Manchester, SK1 3JR, United Kingdom.