XEVANTO CUSTOMER INFORMATION

Privacy Policy

Updated: 12 October 2026

Who is responsible for your information?

JOJO TRADERS LIMITED operates Xevanto and is responsible for the personal information described here. Contact admin@xevanto.com about privacy matters.

Information we collect

When you order, create an account or contact us, we collect the details you provide, such as your name, email, delivery and billing address, contact number, order details and correspondence. Our website and hosting services also process technical information such as IP addresses and browser information for operation and security.

How we use it

We use your information to process orders, arrange delivery, maintain your account and respond to enquiries. Our lawful basis is performing our contract with you, or taking steps at your request before a contract. We keep accounting records to meet legal obligations. Preventing fraud, protecting the website and resolving enquiries are legitimate business interests, balanced against your rights.

Who receives information?

Necessary information is shared with our hosting and technical providers, payment services used for your order, fulfilment partners and delivery providers. Authorities or professional advisers may receive information where required for legal obligations or claims. Payment services apply their own privacy notices. Please do not email payment-card details to us.

Where a service processes information outside the UK, applicable data-transfer safeguards are required. Contact us for details about the providers used for your order.

Retention

We keep information for as long as necessary to fulfil orders, maintain requested services and meet accounting or legal requirements. Retention depends on the type of record, applicable legal periods and any unresolved dispute. You can ask us about the retention of your information.

Cookies

Functional cookies support the basket, checkout and signed-in accounts. Blocking these cookies in your browser may affect those features. Optional analytics or marketing cookies require the relevant choice or consent before use.

Your rights and complaints

Depending on the circumstances, you can request access, correction, erasure, restriction or portability of your information, or object to its use. Where consent is used, you can withdraw it. Email admin@xevanto.com; we may need to verify your identity.

You can also complain to the Information Commissioner’s Office.

Customer care: admin@xevanto.com

Xevanto is operated by JOJO TRADERS LIMITED · Company number 16500127
Registered address: Unit 20 B71 Withworth House, 28 Charles Street, Stockport, Greater Manchester, SK1 3JR, United Kingdom.